Of the Five Activities That Make a Firm Customer-Centric, Cooperation

question 18

Multiple Choice

 Of the five activities that make a firm customer-centric, cooperation involves

• A) helping employees at a firm develop the right skills needed to better serve customers.
• B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
• C) developing relationships with parties outside the firm to increase the value of the firm's offerings.
• D) shaping an organization's culture and aligning incentives to encourage employees across silos in the organization to come together in the spirit of serving customers.

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Definitions:

Alpha-Fetoprotein (AFP)

Alpha-Fetoprotein is a protein produced by the liver of a fetus, levels of which in maternal blood can indicate certain conditions.

ThinPrep

A method for preparing cytology specimens.

Pap Test

A screening procedure for cervical cancer involving the collection and microscopic examination of cells from the cervix and vagina.

Cervical

Pertaining to the neck or the cervix, the lower, narrow part of the uterus.