Of the Five Activities That Make a Firm Customer-Centric, Connection

question 22

Multiple Choice

 Of the five activities that make a firm customer-centric, connection involves

• A) helping employees at the firm develop the right skills needed to better serve customers.
• B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
• C) developing relationships with external partners to deliver greater value to customers.
• D) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.

---

Definitions:

Hypnosis

A trance-like mental state of heightened focus and concentration, often used for therapeutic purposes.

Pain Relief

The reduction or removal of physical discomfort through various methods, such as medication, therapy, or surgery.

Type 2 Diabetes

A chronic condition characterized by high blood sugar levels due to the body’s inability to properly use insulin, often associated with obesity and physical inactivity.

Tai Chi

A Chinese martial art known for its defense techniques and health benefits, emphasizing slow, flowing movements and deep breathing.