Of the Five Activities That Make a Firm Customer-Centric, Coordination

question 3

Multiple Choice

 Of the five activities that make a firm customer-centric, coordination involves

• A) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.
• B) developing relationships with parties outside a firm to increase the value of the firm's offerings.
• C) helping employees at a firm develop the right skills needed to better serve customers.
• D) creating structural mechanisms at a firm that allow employees across silos to organize their activities to focus more exclusively on creating value for customers.

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Definitions:

Autonomy

In a job context, independence—having control over one’s work and one’s response to the work environment.

Canadian Locals

Refers to the community or inhabitants residing in various regions of Canada, often used in the context of local businesses, culture, or governance.

Human Resource Management

The leadership and management of people within an organization using systems, methods, processes, and procedures that enable employees to optimize their performance and in turn their contribution to the organization and its goals.

Union Presence

The existence or influence of labor unions within a workplace, which can affect employment conditions, wages, and the negotiation of labor contracts.