Maria and Jose Have Worked Together in the Same Office

question 36

Multiple Choice

 Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8,000 more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

• A) Expectancy theory
• B) Equity theory
• C) ERG theory
• D) Goal-setting theory

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Definitions:

Sales Success

Achievement of desired sales outcomes, often measured by hitting targets or generating significant revenue.

Strategic Thinking

The process of analyzing critical factors and variables that will influence the long-term success of a business or decision.

Relationship Selling

A sales approach that focuses on creating and maintaining positive relationships with customers as a means to secure long-term business and loyalty.

Customer Loyalty

The likelihood of previous customers continually choosing one company's products or services over its competitors, often due to positive experiences and satisfaction.