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Gerstner and Day's meta-analysis found
Internal Benchmarking
The process of comparing business processes and performance metrics to industry bests or best practices within the same organization.
Work Units
Small divisions or groups within an organization that focus on specific tasks or projects.
Contingency Planning
Planning that identifies alternative courses of action to take when things go wrong.
Trigger Points
Specific conditions or events that initiate a particular action, reaction, or series of events.
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