Joe, the Marketing Manager, Provided a Sales Manual to His

question 23

Multiple Choice

 Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

• A) filtered horizontal
• B) downward vertical
• C) interdepartmental horizontal
• D) upward vertical

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Definitions:

Multicultural Workforce

A labor force comprising employees from various cultural backgrounds, enhancing diversity in the workplace.

Motivational Challenges

Issues or obstacles that hinder an individual's drive and ability to achieve goals or perform tasks effectively.

Expectancy Model

A motivational theory stating that individuals' motivation is determined by their expected outcomes, based on their efforts and the perceived likelihood of success.

Motivation

The psychological forces that compel an individual to take action towards a desired objective, emphasizing the reasons for specific behaviors.