Erika Has an Upcoming Meeting with a Client from Whom

question 25

Multiple Choice

Erika has an upcoming meeting with a client from whom her firm expects ample number of projects soon. John, Erika's senior manager, tells her to observe the client's body language to determine whether the firm can expect business from him. He also tells her to note whether the client leans forward when listening and if he shows interest in the conversation. Which of the following forms of nonverbal communication is John referring to for determining the success of the conversation between Erika and the client?

• A)Gestures and posture
• B)Facial expressions
• C)Perceptual emotions
• D)Tactile expressions

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Definitions:

World-Will-End

A concept often associated with apocalyptic beliefs regarding the ultimate fate of the world.

Attitude Change

Attitude change involves a shift in a person's feelings, beliefs, or positions regarding an idea, object, or person, often as a result of persuasion, new information, or personal reflection.

Persuasion

The act of influencing someone’s beliefs, attitudes, intentions, motivations, or behaviors through argument, reasoning, or plea.

Behavior

The actions or reactions of a person or animal in response to external or internal stimuli.