In the Context of Customer Satisfaction, Which of the Following

question 123

Multiple Choice

In the context of customer satisfaction, which of the following will happen if a marketer falls into the trap of underpromising?

• A) The product's price will reduce drastically.
• B) Competitors will start manufacturing similar products.
• C) Fewer customers will try the product.
• D) The product will lose its importance.

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Definitions:

Verbal Communication

The conveyance of information or feelings through spoken words, encompassing elements like language, tone, and inflection for effective interaction.

Straightforward

Direct and clear, without unnecessary complexity or ambiguity.

"I" Message

A communication technique that focuses on the speaker's feelings and perspectives rather than placing blame, intended to reduce defensiveness in conversations.

Specific Behavior

A particular way of acting or conducting oneself that is identifiable and distinct.