Which of the Following Statements Is True of Total Quality

question 80

Multiple Choice

Which of the following statements is true of total quality management (TQM) ?

• A)It recognizes that quality should be defined by the perceptions of customers.
• B)It views quality exclusively as a concern of the top management of a firm.
• C)It requires firms to adopt a focus on making improvements an annual concern.
• D)It focuses on correction of errors rather than prevention of errors.

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Definitions:

Accommodating

Showing willingness to help and adjust actions or decisions to suit others' needs or requirements.

Logical Process

A method of reasoning or a sequence of steps followed to arrive at a conclusion or solve a problem systematically.

Toxic Emotions

Negative feelings that can be harmful to an individual's mental or emotional well-being, often stemming from stress or conflict.

Emotional Balance

A state of stability and harmony in a person's feelings, where emotional responses are appropriate to the situation.