Which of the Following Statements Is True of Total Quality

question 80

Multiple Choice

Which of the following statements is true of total quality management (TQM) ?

• A)It recognizes that quality should be defined by the perceptions of customers.
• B)It views quality exclusively as a concern of the top management of a firm.
• C)It requires firms to adopt a focus on making improvements an annual concern.
• D)It focuses on correction of errors rather than prevention of errors.

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Definitions:

Liters

A metric unit of volume equal to 1,000 cubic centimeters, commonly used to measure liquids.

Standard Costs

These are predetermined costs of manufacturing a single unit or a number of units of a product during a specific period, based on expected material, labor, and overhead costs.

Price Variance

A variance that is computed by taking the difference between the actual price and the standard price and multiplying the result by the actual quantity of the input.

Direct Labor-Hours

The total hours worked by direct labor employees on the production of goods or delivery of services.