A _____ Is the Environment in Which a Customer and Service

question 48

Multiple Choice

A _____ is the environment in which a customer and service provider interact.

• A)service market
• B)shared services center
• C)service network
• D)servicescape

---

Definitions:

Action Potential

A temporary reversal of the electrical polarization of the membrane of a neuron or muscle cell, allowing for the transmission of signals.

Neuron

A cell of the nervous system that transmits information through electrical and chemical signals.

Postsynaptic Potential

A change in membrane potential of the postsynaptic terminal of a synapse, typically induced by the binding of neurotransmitters.

Neurotransmitters

Chemical substances that transmit signals across a synapse from one neuron to another in the brain and nervous system.