What Software Can Automatically Route Customers Who Contact the Company

question 49

Multiple Choice

What software can automatically route customers who contact the company to a sales representative? Companies can use this software to forecast customer needs.

• A)Marketing encyclopedias
• B)Sales campaign management
• C)One-to-one marketing
• D)Sales force automation

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Definitions:

Components of Knowledge Management

The processes and systems that capture, store, and distribute knowledge within an organization to improve understanding, collaboration, and process efficiency.

Managerial Decision Making

The process by which managers make choices among alternatives to guide the behaviors of others toward achieving organizational goals.

Basic Models

Fundamental frameworks or theories that serve as the foundational concepts in various fields of study or arenas of practice.

Managerial Success

involves achieving objectives effectively and efficiently through planning, organizing, leading, and controlling organizational resources.