An Organizational Structure in Which Divisions Are Formed on the Basis

question 26

Multiple Choice

An organizational structure in which divisions are formed on the basis of customer groups is called a(n) ________ structure.

• A)customer
• B)process
• C)area
• D)functional
• E)matrix

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Definitions:

Perceived Injustice

The feeling or belief that one has been treated unfairly or has experienced unfairness in a particular situation.

Management

The process of dealing with or controlling things or people, often within organizations, including planning, directing, organizing, and controlling resources to achieve goals.

Emotional Competence

The capacity to effectively understand and manage one's own emotions and empathetically interact with others' feelings.

Competencies

The skills, knowledge, and abilities that are necessary for the effective performance of a job or task.