________ Refers to Shorter-Term Guidelines Regarding Investment,cash,and Personnel Policies,while ________

question 61

Multiple Choice

________ refers to shorter-term guidelines regarding investment,cash,and personnel policies,while ________ refers to formalized plans with more than a one-year horizon.

• A)Plans; procedures
• B)Protocols; budgets
• C)Procedures; tactics
• D)Plans; budgets
• E)Budgets; plans

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Definitions:

On-Premise CRM

Customer Relationship Management software that is installed and runs on the premises of the organization using it, rather than being hosted on cloud servers.

Traditional CRM

Traditional Customer Relationship Management (CRM) refers to the practices, strategies, and technologies used by organizations to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships.

CRM Process

involves the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships.

High-Value Repeat Customers

Customers who repeatedly purchase goods or services and generate significant revenue for a business over time, demonstrating brand loyalty and high customer lifetime value.