________Is Known as Active Participation of Customers in the Provision

question 65

Multiple Choice

________is known as active participation of customers in the provision of services they consume.

• A)perishability
• B)service capacity
• C)customer involvement
• D)intangibility
• E)transparency

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Definitions:

Operating Activity

Business activities directly related to the production and delivery of goods and services for profit.

Indirect Method

In the context of cash flow statement preparation, the indirect method adjusts net income for the effects of non-cash transactions and changes in working capital to calculate cash flow from operating activities.

Dividends

Payments made by a corporation to its shareholder members, distributing a portion of the company's earnings.

Statement of Cash Flows

The statement of cash flows is a financial statement that shows how changes in balance sheet accounts and income affect cash and cash equivalents, breaking the analysis down to operating, investing, and financing activities.