Unused Capacity in the Form of an Empty Seen on an Airplane

question 20

Multiple Choice

Unused capacity in the form of an empty seen on an airplane becomes non-salable quickly.Once the plane has taken off,selling an empty seat is virtually impossible.An empty airplane seat provides an example of the ________ of services.

• A)perishability
• B)service capacity
• C)customer involvement
• D)intangibility
• E)transparency

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Definitions:

Melanoblast

A cell that is an early stage in the development of a melanocyte, which produces the pigment melanin in the skin.

Leukoplakia

A condition characterized by thickened, white patches on the mucous membranes of the mouth, which can be precancerous.

Leukemia

A type of cancer that affects the blood and bone marrow, characterized by the overproduction of abnormal white blood cells, leading to a weakened immune system.

Lymphoma

A type of cancer that originates in the lymphatic system, particularly affecting lymph nodes and immune cells.