In Powell V

question 30

Multiple Choice

In Powell v.Washburn,where Powell sued the developer of a planned community he lived in for changing the covenants,conditions,and restrictions (CC&Rs) to allow recreational vehicles as residences in the development,the Arizona high court held that:

• A)enforcing the intent of the parties who established the covenant is the "cardinal principle" in interpreting restrictive covenants
• B)restrictive covenants should be reevaluated by the courts "in terms of modern trends"
• C)enforcing the intent of the parties who established the covenant is secondary to increasing property values
• D)restrictive covenants have no true legal power in Arizona
• E)none of the other choices are correct

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Definitions:

Service Quality Goals

Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.

Service Recovery

Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.

Procedural Fairness

The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.

Delivery Gap

The difference between customer expectations for service delivery and the actual service delivered.