An Express Warranty May Be Created by All but Which

question 421

Multiple Choice

An express warranty may be created by all but which of the following:

• A) a seller's promise about goods being sold
• B) a seller's guarantee regarding the safety of a good
• C) the sample the buyer received from the seller
• D) the description of the goods provided by the seller
• E) any of the other choices

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Definitions:

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.

Service Quality

The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.

Voice-of-customer

A term used to describe the process of capturing customers' preferences, experiences, needs, and expectations.

Quality Gap Analysis

An assessment method used to identify the difference between the perceived quality of products/services and the expected quality by customers.