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Enacted by Congress in 1946, the ____ defines the procedural rules and formalities for federal agencies.
Product Quality
The measure of a product's performance, durability, reliability, and compliance with standards that meet or exceed customer expectations.
Feedback-Based Quality
An approach to quality improvement that relies on using customer or user feedback to inform changes and enhancements.
Transcendent Quality
A level of quality that goes beyond ordinary limits, often difficult to quantify but recognized through experience.
Crisis Management
The process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.
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