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Describe the Basic Human Needs approach to development and explain its successes and failures.Present examples from the text.
Product Knowledge System
A system designed to organize, store, and manage information about products, serving as a resource for improving customer service and sales strategies.
Upselling
The practice of encouraging customers to purchase a comparable higher-end product than the one in question, enhancing customer satisfaction and increasing sales.
Greater Value
The increased worth or utility a product, service, or action brings to its stakeholders, usually surpassing its cost or their initial expectations.
Call Center
A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service.
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