Sophia Works at Her Company's Help Desk

question 9

Multiple Choice

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.

• A)check the publisher's Web site for updates or setting information
• B)uninstall the Graphics software
• C)uninstall the Word Processor software
• D)scan the setup.exe file

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Definitions:

Body Preoccupation

Body preoccupation involves an excessive focus on body image or physical appearance, often leading to significant distress or impairment in social, occupational, or other important areas of functioning.

Ego Preoccupation

Ego preoccupation is an intense focus or concern with one's own interests, desires, and well-being, sometimes at the expense of others' needs or feelings.

Disengagement Theory

The view that older adults and society withdraw from one another as older adults approach death.

Activity Theory

The view that older adults fare better when they engage in physical and social activities.