Sophia Works at Her Company's Help Desk

question 72

Multiple Choice

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-An Operations Manager reports that he is being denied access to the online inventory management application that he uses every day.Sophia's first step is to ____.

• A)check the Internet connection
• B)install patches from the provider's site
• C)double-check that the username and password being used is valid
• D)set-up a desktop shortcut for easy access

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Definitions:

Buzzer Sounds

Audible alarms or signals produced by a buzzer, often used to indicate time limits, errors, or other notifications.

Learned Helplessness

A state where an individual experiences feelings of being powerless, stemming from a traumatic incident or ongoing inability to achieve success.

Seligman

Refers to Martin Seligman, a psychologist known for his work on learned helplessness, positive psychology, and well-being.

Research

A methodical examination and analysis of documents and resources to discover truths and form original conclusions.