When Mary's Macaroons Conducted a ________ on Its Customer Service

question 29

Multiple Choice

When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.

• A)job analysis
• B)value chain analysis
• C)job rewards analysis
• D)competency analysis

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Definitions:

Objectivity

The quality of being unbiased, unprejudiced, and impartial in observation or judgment.

Universality

A principle that suggests certain concepts or phenomena are universal and applicable to all individuals or situations.

Projective Tests

Psychological tests that use ambiguous or unstructured stimuli, allowing the person to project their feelings, desires, and needs.

Unconscious Dynamics

The underlying psychological forces, often unconscious, that influence human behavior and relationships.