If a Company Wanted to Quickly Identify Which Employees Speak

question 17

Multiple Choice

If a company wanted to quickly identify which employees speak Spanish,what would be the best way to do this?

• A)Query the company's replacement charting system
• B)Ask all managers to ask their subordinates if any of them speak Spanish
• C)Query the company's skills inventory system
• D)E-mail all employees and ask Spanish speakers to respond

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Definitions:

Robert Greenleaf

The founder of the modern servant leadership movement, emphasizing the importance of leaders being attentive to the needs of their followers.

Victor Vroom

A psychologist known for his work on the expectancy theory of motivation, which suggests that individuals' behavior is influenced by their expectations of outcomes and the value they place on those outcomes.

Service Performance Behaviours

Actions and activities performed by employees that contribute to the delivery of high-quality service to customers.

Charismatic Leadership

A leadership style in which the leader uses their charm and attractiveness to inspire enthusiasm and loyalty among followers.