When a Call Center Fires an Employee Who Cannot Meet

question 4

Multiple Choice

When a call center fires an employee who cannot meet her call volume goals,which of the following types of turnover has occurred?

• A)dysfunctional
• B)functional
• C)avoidable
• D)voluntary

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Definitions:

Primary Response

The initial response of the immune system to a new antigen, characterized by a gradual increase in the production of antibodies.

Fc Fragment

The crystallizable fragment of an antibody that interacts with cell receptors and the complement system, playing a key role in the immune response.

Phagocytes

Cells that protect the body by ingesting harmful foreign particles, bacteria, and dead or dying cells, essential for the immune response.

IgG

Immunoglobulin G, the most common type of antibody found in blood and extracellular fluid, allowing it to provide immune system protection against bacterial and viral infections.