Examlex
How would a map maker make use of information about the mental shortcuts people
take with spatial information? How would the various heuristics affect giving directions?
Sympathy
Feelings of pity and sorrow for someone else's misfortune.
Buffering
The technique of starting a message with neutral or positive information before delivering bad news or sensitive information.
Bad-News Message
Communication designed to relay unfavorable or disappointing information in a sensitive and understanding manner.
Anticipate Future Relations
The act of predicting and preparing for potential future interactions with others.
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