You Have Just Worked a Cardiac Arrest Call on a 48-Year-Old

question 31

Multiple Choice

You have just worked a cardiac arrest call on a 48-year-old father of three.Despite your best efforts,the patient died in the emergency department.As you are getting your ambulance in service,the patient's wife rushes out of the emergency department.She finds you and begins screaming at you that her husband's death is your fault.She blames you for not getting on the scene fast enough,taking too long at the house,and not shocking her husband back to life like she has seen on television.What response should you have to her anger?

• A) Recognize that she is in the denial stage of grief and interrupt her hysterical behavior pattern by getting her attention and helping her calm down.
• B) Reassure her that you did everything you could and that everything will be okay.
• C) Correct her misconceptions and remind her that television shows are fiction, so she will not sue you in the future.
• D) Listen empathetically to all of her complaints and let her know she can contact you for any additional assistance.

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Definitions:

Poor Performance

The inability to execute tasks or activities with the expected skill or standard, often leading to unsatisfactory outcomes.

Self-Efficacy

An individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments.

Albert Bandura

A psychologist known for his work on social learning theory and the concept of self-efficacy.

Phenomenology

A philosophical approach that concentrates on the study of consciousness and the objects of direct experience, emphasizing the subjective perspective of individuals.