The QI Manager Calls Your Partner into His Office After

question 38

Multiple Choice

The QI manager calls your partner into his office after your shift.He pulls out his EMS report on a call he ran last month on a 45-year-old driver of a single-vehicle motor vehicle collision.There were several empty beer cans in the patient's vehicle and the EMT detected an odor of alcoholic beverages on the patient's breath.The QI manager,however,critiques your partner about calling the patient an alcoholic and giving opinions in the report.He tells your partner to never write opinions in the EMS report.Your partner is confused because he is sure the patient was drunk,and he was actually arrested for suspicion of driving while intoxicated.Your partner believes his assessment is supported by facts and not just his opinion.How can you help your partner understand the QI manager's concerns?

• A) Calling the patient an alcoholic is not polite, even if it is true.
• B) The QI manager is afraid the patient will sue the EMS service for libel.
• C) Documenting that the patient is an alcoholic gives an incorrect opinion of the patient that is not supported by facts, and could negatively influence other medical providers.
• D) The patient is assumed to be innocent until proven guilty. He is not an alcoholic until he is convicted of drinking and driving by a court of law.

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Definitions:

Return on Investment

A financial metric used to evaluate the efficiency or profitability of an investment, calculated by dividing the profit from an investment by its cost.

Return on Investment

A metric that assesses the effectiveness or profit generated from an investment by dividing the investment's return by its expense.

Kirkpatrick's Model

A framework for evaluating training programs using four levels: Reaction, Learning, Behavior, and Results.

Return on Expectations

The measure of the success of a project or training based on the stakeholders' initial objectives and outcomes.