A Company Discovers That Its Facebook Page Contains Numerous Complaints

question 71

Multiple Choice

A company discovers that its Facebook page contains numerous complaints representing reasonable criticism from customers about its products.Which of the following is likely to be the best response to such criticism?

• A) Leave the problematic content as it is in order to lend credibility to the page.
• B) Remove the content immediately to avoid negativity toward the company.
• C) Delete the content and notify the users about the deletion.
• D) Block the publishers of such posts from making further contributions.

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Definitions:

Raphe Nuclei

A group of nuclei found in the brain stem involved in the regulation of sleep and mood, among other functions.

Neurotransmitters

Neurotransmitters are chemical messengers that transmit signals across a chemical synapse, from one neuron to another target neuron, muscle cell, or gland cell.

Serotonin

A neurotransmitter in the brain involved in regulating mood, appetite, and sleep among other functions.

Acetylcholine

A neurotransmitter involved in many functions including muscle movement, heart rate, memory, and also acts as a neuromodulator in the central and peripheral nervous systems.