A Company Discovers That Its Facebook Page Contains Numerous Complaints

question 71

Multiple Choice

A company discovers that its Facebook page contains numerous complaints representing reasonable criticism from customers about its products.Which of the following is likely to be the best response to such criticism?

• A) Leave the problematic content as it is in order to lend credibility to the page.
• B) Remove the content immediately to avoid negativity toward the company.
• C) Delete the content and notify the users about the deletion.
• D) Block the publishers of such posts from making further contributions.

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