What Discovery Was Crucial to the Founding of the Field

question 9

Multiple Choice

What discovery was crucial to the founding of the field of microbiology

• A)Isolation of lepers limiting the spread of infectious disease
• B)Agglutination of bacteria in immune serum
• C)The chemical composition of DNA,the genetic material
• D)Microscopes which allowed for the direct observation of microbes

Discern the role of price in service management and how it influences consumer demand.

Describe the evolution of service marketing and the inclusion of technology in delivering future services.

Explain the significance of the service continuum and how different offerings fit into this continuum.

Grasp the importance of customer contact audits in enhancing service quality and delivery.

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Definitions:

Process Costing

A costing methodology used in industries where production is continuous and costs are assigned to units of output through the manufacturing process.

First-In, First-Out

An inventory accounting method where the oldest items (first-in) are sold or used first (first-out), affecting the cost of goods sold and ending inventory valuation.

Cost Reconciliation Report

A financial report that reconciles the beginning and ending costs for a period, often used in manufacturing to track material, labor, and overhead.

Beginning Work

The initial stage or tasks that start a process, often referring to the beginning inventory or work-in-process in manufacturing.