Examlex
Which of the following is not a true statement?
Customer Contact Audit
A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.
Interaction
The action or influence of things on each other.
Assurance
A positive declaration intended to give confidence; in business, it often refers to guarantees or warranties offered on products or services.
Service Quality
The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.
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