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The lack of coordination within a supply chain will result in an increase in
Customer Satisfaction
A measure of how products and services supplied by a company meet or exceed customer expectation.
Appraisal Costs
Costs associated with the inspection and testing of both raw materials and finished products to ensure quality standards are met.
Prevention Costs
Costs that are incurred to keep defects from occurring.
Internal Failure Costs
Costs associated with defects found before the delivery of a product to the customer, including scrap, rework, and downtime.
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