Which of the Following Is Not a Key Process Under

question 9

Multiple Choice

Which of the following is not a key process under CRM?

• A) Market
• B) Demand Planning
• C) Order Management
• D) Sell

Implement effective strategies for self-modification and goal setting.

Understand the role of antecedents in behavior modification programs.

Appreciate the interaction between heredity and environment in influencing behavior.

Identify the application of operant conditioning principles to solve behavior problems.

---

Definitions:

Psycholinguistics

The study of how language is acquired, produced, and used and how the sounds and symbols of language are translated into meaning.

Linguistics

The scientific study of language and its structure, including the study of morphology, syntax, phonetics, and semantics.

Communication Theory

An area of study that examines how information is transmitted between individuals and the efficiency and effectiveness of those processes.

Analogy Heuristic

An analogy heuristic is a mental shortcut that allows individuals to solve problems and make judgments quickly by finding similarities between the current situation and past experiences.