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Which of the following are measures of customer service that are influenced by the structure of the distribution network?
Training Content
The instructional information and materials included in a training program, covering specific knowledge, skills, and attitudes.
Trainability Test
An assessment used to determine an individual's potential to learn specific skills or tasks through training.
Learning Outcomes
The knowledge, skills, attitudes, and values that learners are expected to achieve from an educational or training activity.
Lesson Plan
A detailed guide or outline designed by educators to structure and deliver educational content within a single class session.
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