A Masseuse Offers Services to Help Consumers Relax and Feel

question 21

Multiple Choice

A masseuse offers services to help consumers relax and feel better.The time of day,the level of talent of the masseuse,and the masseuse's attitude at the time of service may determine the quality of service the patron receives.This is an example of differences in service quality referred to as which of the following?

• A)intangibility
• B)variability
• C)responsiveness
• D)reliability

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Definitions:

Lease-Purchase Analysis

An evaluation process to determine whether leasing or purchasing assets is more cost-effective for a business or individual.

Financial Lease

A type of lease agreement wherein the lessee is responsible for all the costs associated with the asset's ownership and gets to record the asset on their balance sheet.

Depreciation Tax Shield

A reduction in taxable income that results from the allowance for depreciation expenses, providing a beneficial impact on cash flow.