Denise White Has a Toothache and Has Set Up an Appointment

question 105

Multiple Choice

Denise White has a toothache and has set up an appointment with Dr. Smiley, her dentist. She isn't looking forward to the trip, but she knows that Dr. Smiley can't fix her tooth unless she pays him a visit. What does this illustrate about the characteristic of services?

• A) artificiality
• B) tangibility
• C) compoundability
• D) inseparability

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Definitions:

Diversity Training

Educational programs designed to improve interpersonal interactions in a diverse workforce and to promote understanding across different cultures, genders, races, and other backgrounds.

Workforce Diversity

Refers to the inclusion of individuals from various backgrounds, including race, ethnicity, gender, age, religion, ability, and sexual orientation, in the workplace.

Changing Demographics

The variation in the population's size, distribution, age, gender, or ethnicity over time.

Privatization Movement

The process or trend of transferring ownership and management of public sector enterprises or services to private individuals or corporations.