Which of the Following Is a Strategy to Improve Your

question 101

Multiple Choice

Which of the following is a strategy to improve your listening skills?

• A) using only your eyes and taking note of any discrepancy between the verbal message and nonverbal cues
• B) taking lots of notes to aid in concentration and to communicate your interest to the speaker
• C) making sure that you are as comfortable as possible before you begin listening
• D) asking questions and providing verbal feedback to clarify points and create empathy

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Definitions:

Emotion Work

The process of managing one's own feelings and expressions to fulfill the emotional requirements of a job or role.

Socially Appropriate

Behaviors or actions that are accepted and expected by society or a specific social group.

Socially Inappropriate

Behavior or language that is not acceptable or considered offensive by societal norms and expectations.

Erving Goffman's Dramaturgy

A sociological perspective introduced by Erving Goffman that views social interactions as theatrical performances, where individuals present themselves in ways that will be accepted by others.