Millie Martin Is Giving a Presentation at a Customer Service

question 122

Multiple Choice

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention. What is one effective way for her to open the presentation?

• A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?"
• B) walking in wearing a funny outfit
• C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk
• D) making a joke about someone in the audience

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Definitions:

Omni-Channel Retail

A retail strategy that provides customers a seamless and cohesive shopping experience across various channels and devices, integrating physical and digital platforms.

Response Time

The duration it takes for a system or entity to react to a specific input or demand, significant in determining customer satisfaction and operational efficiency.

Information Goods

Products that can be delivered digitally and are primarily composed of or characterized by informational content.

Total Logistics Costs

Encompass all expenses related to the planning, implementing, and controlling of the efficient flow and storage of goods, services, and related information.