Millie Martin Is Giving a Presentation at a Customer Service

question 122

Multiple Choice

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention. What is one effective way for her to open the presentation?

• A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?"
• B) walking in wearing a funny outfit
• C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk
• D) making a joke about someone in the audience

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Definitions:

Dispositional

Referring to inherent qualities of mind and character of an individual.

Waypower

A concept in the study of motivation that combines having the will (motivation) to achieve a goal with knowing the way (having a plan) to achieve it.

Mental Willpower

The inner strength and determination that allows an individual to overcome obstacles and achieve goals through focus and discipline.

Organizational Commitment

The psychological attachment and loyalty an employee has towards their organization.