Millie Martin Is Giving a Presentation at a Customer Service

question 122

Multiple Choice

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention. What is one effective way for her to open the presentation?

• A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?"
• B) walking in wearing a funny outfit
• C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk
• D) making a joke about someone in the audience

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Definitions:

Researchers

Individuals who conduct studies and systematic investigations with the aim of acquiring new knowledge and understanding in various scientific, academic, or social contexts.

Biopsychosocial Model

A model of health that integrates the effects of biological, behavioral, and social factors on health and illness.

Health Psychology

A field that integrates research on health and on psychology; it involves the application of psychological principles to promoting health and well-being.

Behavior

is the range of actions and mannerisms made by individuals, organisms, systems, or artificial entities in conjunction with themselves or their environment.