Examlex
If the cost of an ice-cold Coke is more expensive during the summer months,how will this affect consumers' purchasing behaviour?
Managers
Individuals in an organization responsible for directing and overseeing the work of a group of employees.
Emotional Dissonance
The conflict or incongruity between one's experienced emotions and the emotions one displays in accordance with societal or occupational roles.
Surface Acting
A behavioral concept where individuals fake or modify their external expressions or emotions to meet certain expectations.
Deep Acting
An emotional labor strategy where individuals attempt to feel the emotions they are supposed to display, rather than just superficially acting them out.
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