Which Statement About Total Quality Management (TQM)is Correct

question 102

Multiple Choice

Which statement about total quality management (TQM) is correct?

• A)TQM recognizes that perfect quality can never be attained, so it focuses on attainable short-term results.
• B)TQM calls for the establishment of a quality department that is staffed by specialists who have complete authority and responsibility to initiate quality improvement programs.
• C)TQM recognizes that quality is defined by the preferences and perceptions of the customer.
• D)TQM emphasizes the role of the individual rather than the role of teams.

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Definitions:

Systemic Discrimination

Discrimination that is ingrained in the policies, practices, and procedures of institutions, resulting in disadvantages to certain groups.

Natural Superiority

The belief in the inherent superiority of certain individuals, groups, or races over others, often without scientific basis.

Stereotype

A label that may have some basis in fact, but that has been grossly over-generalized and applied to a particular segment of the population or situation.

Overgeneralizations

Cognitive distortions where an individual applies a general rule too broadly, often leading to inaccurate conclusions or stereotypes.