Which Statement About Total Quality Management (TQM)is Correct

question 102

Multiple Choice

Which statement about total quality management (TQM) is correct?

• A)TQM recognizes that perfect quality can never be attained, so it focuses on attainable short-term results.
• B)TQM calls for the establishment of a quality department that is staffed by specialists who have complete authority and responsibility to initiate quality improvement programs.
• C)TQM recognizes that quality is defined by the preferences and perceptions of the customer.
• D)TQM emphasizes the role of the individual rather than the role of teams.

---

Definitions:

Sales Managers

Individuals responsible for directing and overseeing a sales team to achieve sales targets and goals.

Proper Compensation

Fair remuneration or payment given to someone in exchange for work performed or damage incurred.

Motivated Sales Person

A salesperson driven by goals, incentives, and customer satisfaction, demonstrating high energy and commitment to achieving sales targets.

Straight Salary

A compensation method where employees receive a fixed amount of pay regularly, irrespective of performance or hours worked.