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Explain the Role of Quality in Operations Management

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Essay

Explain the role of quality in operations management. What role did W. Edwards Deming play in the quality movement? Briefly describe the Deming Chain Reaction.


Definitions:

Initiative Versus Guilt

A stage in Erik Erikson's theory of psychosocial development where children learn to initiate activities and develop a sense of purpose or feel guilty for their actions and thoughts.

Personality Change

Significant and enduring alterations in an individual's behavioral, emotional, and attitudinal patterns.

Young Adulthood

A developmental stage typically covering the period from the late teens through the twenties, characterized by exploration, independence, and the establishment of one's personal and professional identity.

Maturation

The process of becoming mature; the process of development in organisms or organizational structures.

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