_____ Wrote Social Diagnosis, the First Book to Address Professional

question 76

Multiple Choice

_____ wrote Social Diagnosis, the first book to address professional social work practice, in 1917.

• A)Mary Richmond
• B)Jane Addams
• C)Dorothea Dix
• D)Etta Wheeler

Understand different types of conflict within organizations (e.g., approach-approach, approach-avoidance, avoidance-avoidance, intrapersonal, interpersonal, intragroup, intergroup, interorganizational).

Recognize examples of emotional interpersonal conflict and its impact on individuals and teams.

Identify conflict resolution strategies and their applications in organizational settings.

Differentiate between functional and dysfunctional conflict and their effects on organizational performance.

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Definitions:

Self-management

This concept involves individuals taking responsibility for their own behavior and well-being, including setting goals and managing time and emotions.

Productivity

The metric for assessing how effectively a person, machine, or system transforms inputs into valuable outputs.

Competitive Advantage

A situation or factor that gives a business a competitive edge or advantageous standing in its industry.

Lost Productivity

The reduction in work output or efficiency, often due to various hindrances or inefficiencies.