Which of the Following Telephone Courtesies Should Be Used While

question 34

Multiple Choice

Which of the following telephone courtesies should be used while on the telephone with a patient?

• A) Use jargon.
• B) Use common terms.
• C) Use slang.
• D) Never use caller's name.

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Definitions:

Literal Meaning

The exact, primary meaning of a word or phrase, without interpretation or inference.

Feelings

Emotional states or reactions that are a response to events, situations, individuals, or internal thoughts.

Humor

A quality that makes something laughable or amusing; often used to ease tense situations or convey messages in a light-hearted manner.

Message Effectiveness

The degree to which a communicated message achieves its intended purpose or result.