You Start an Incoming Call by Asking the Caller Some

question 23

Multiple Choice

You start an incoming call by asking the caller some questions in order to screen calls.Why is this important?

• A)To be sure the caller talks to the person who will be most helpful  
• B)To elicit information and give you time to think  
• C)To give you time to signal the office manager for help  
• D)To get out your protocol book to help the person

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Definitions:

African American

An ethnic group in the United States consisting of individuals with total or partial ancestry from any of the Black racial groups of Africa.

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A chronic condition that affects the way the body processes blood sugar (glucose).

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A condition resulting from inadequate levels of vitamin D in the body, which is essential for healthy bones, immune function, and reducing the risk of chronic diseases.

Nutritional Deficiency

The lack of essential nutrients in the diet, leading to health problems and diseases.