Which of the Following Short Scenarios Best Describes Organizational Citizenship

question 8

Multiple Choice

Which of the following short scenarios best describes organizational citizenship behaviour?

• A) Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
• B) Duane, a faculty member, starts and finishes his lectures on time as per his syllabus.
• C) Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC.
• D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.

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Definitions:

Atmospherics

The physical elements of a store or business environment designed to influence a consumer's mood and behavior.

Emotional Manipulation

The use of psychological tactics to influence others' feelings and behaviors for one's own advantage, often undermining the individual's choices or well-being.

Scented Candles

Products made of wax and fragrance oils designed to release pleasant aromas when lit, often used for ambiance, relaxation, or aromatherapy.

Location, Location, Location

A phrase emphasizing the importance of geographical location in business success, particularly in real estate.