Which of the Following Short Scenarios Best Describes Organizational Citizenship

question 8

Multiple Choice

Which of the following short scenarios best describes organizational citizenship behaviour?

• A) Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
• B) Duane, a faculty member, starts and finishes his lectures on time as per his syllabus.
• C) Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC.
• D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.

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Definitions:

Approach

A method or way of dealing with a problem or situation, emphasizing the strategic or tactical steps taken.

Avoid

The act of intentionally staying away from certain situations, behaviors, or stimuli to prevent undesirable outcomes.

Affect-As-Information

The theory that emotions can guide us in decision-making and judgments by providing quick, heuristic information about situations.

Affective Forecasting

The process of predicting one's future emotional states or reactions in specific situations.