An Automotive Shop Wants to Reward Employees for Demonstrating Creative

question 41

Multiple Choice

An automotive shop wants to reward employees for demonstrating creative customer service that leads to repeat business.A particular employee received a 10 percent bonus for suggesting that the company contact customers 24 hours after repairs to ensure customers are satisfied.What type of incentive would be the most appropriate in this scenario?

• A) merit-raise plans
• B) goal-sharing plans
• C) gain-sharing plans
• D) special-purpose plans

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Definitions:

Movie Star

A famous actor or actress, especially one known for their roles in films.

Fallacy of Accent

A logical fallacy that arises from placing undue emphasis on certain words or phrases in an argument, potentially altering their intended meaning.

Foreign Accent

The distinctive way of speaking a language that is not one's native language, often influenced by the phonetics of the speaker's first language.

Information Confirmation

The tendency to seek, interpret, and remember information that confirms one’s preconceptions.