A Training Process Is Critical to the Launch of a New

question 8

Multiple Choice

A training process is critical to the launch of a new compensation system. Our textbook identifies three groups of stakeholders that should be trained so as to facilitate the introduction of an effective compensation system. Which of the following stakeholders should have very detailed system knowledge?

• A) recruiters and secretarial personnel
• B) front-line supervisors and managers
• C) support personnel in the human resource department
• D) all customer-facing employees

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Definitions:

Positive Reinforcement

A process in psychology which increases the likelihood of a behavior by following it with a desirable outcome or reward.

Flooding

A therapeutic technique used in psychology to treat phobias and anxiety disorders by exposing the patient to their fear object in a controlled environment.

Habituation

The psychological process by which an individual becomes accustomed to a stimulus and consequently decreases their response to it over time.

Shaping

A method used in behavioral psychology to gradually train a new behavior by reinforcing successive approximations of the target behavior.